The Essence of Relaxation, Renewal and Rejuvenation
As with all new products, that you are going to begin using on your skin, always try a small area first to see if any allergic reactions or breakouts occur. If you have any problems, discontinue use immediately. Dvine Dailyz is not responsible for any individual reaction to any particular ingredient. People with sensitivities to any listed ingredient should not use the product.
All of our products are for external use only.
For longer lasting soap bars – DO NOT allow bars of soap to sit in water. After use, place in a nice dry area.
Preservatives - We do not use preservatives in our products. So long as you follow directions on how to care for your products, you should not have any problems. We are not responsible for any problems due to misuse of our products. If mold or bacteria grow on your product we are not responsible. This is why it is very important for you to follow proper storage and care of your products.
Soap Color - As all of our soap is handmade, we can't duplicate the exact coloration each time. Climate changes also affect the outcome of soap. So although we follow the exact recipe each time a bar is made, bars can look different than what is shown in pictures.
Soap Weight - As all of our soap is handmade and individually hand cut, please be aware that some of the weights from bar-to-bar vary in size. Although, we try and stay as close to the possible weight bars may vary slightly.
Product Claims and Evaluations - We cannot guarantee actual results on any of our products, as everyone's DNA is different - nor do we claim that any of our products have been FDA approved. These are homemade products using all natural as noted in the "ingredient listing". Product claims and descriptions are based on research (by outside parties, internet research, etc) on all of the ingredients in our products. If you have any questions about a product, please ask before purchasing. Remember - we are NOT physicians and can only offer personal advice from our own experience and education. For a concrete understanding of any particular ingredient and how it will react with your body - please contact your family physician or conduct your own personal research. *It is up to you to use your personal digression when purchasing and using products from our company. We make no medical claims and only provide you with information on what the product is known for.
While many of the herbs and essential oils and other natural ingredients in our handmade soaps bath salts and other products have been touted to have healing properties, they are not used to self-medicate or treat any form of physical or mental disease or health problem.
WE DO NOT RECOMMEND THE USE OF THESE PRODUCTS AS A SUBSTITUTE FOR MEDICAL CARE.
By purchasing items on our site you are fully aware of our disclaimer and use products at your own risk.
Frequently Asked Questions
What is your Order Processing Policy
We process all orders in the order they are received. Orders cannot be changed once processed. If we have not filled the order yet, you may request that we cancel it completely, and then you may create a new order. Once shipped, we cannot change or cancel an order. Please review all order details carefully before finalizing. We do not backorder products. In the event that we are out of stock of a particular item, we will contact you to discuss replacement/refund options.
What is your Shipping Policy
Orders are processed within 48-72 hours of receipt. Orders are usually shipped on Thursdays and Saturdays. Please allow 7-10 business days for delivery via the US Postal Service Priority Mail. Shipping is calculated based on a low, flat-rate for every order. We do not currently offer free shipping, as well, at this time, we do not offer shipping to any locations outside of the United States.
What is your Returns Policy
Due to the fact that our products are personal care products, we cannot accept any returned item that has been opened or used. All returns must be in original packaging, sealed, and unopened. We are committed to your satisfaction.
If for whatever reason you are not happy with your purchase, contact us within 14 days of your order date to initiate a return. Once we receive the items, we will issue a full credit of the purchase price less shipping. If you receive a damaged product or an incorrect item in error, please contact us within 14 days of your order date to initiate a return with return-shipping costs free of charge to you. Once we receive the item(s), we will ship a replacement to you within 3-5 business days.
**No refunds accepted after 14 days**
How do you handle Order Cancellations
If you have placed an order and would like to cancel it for any reason, please contact us immediately by either phone or email. We will do everything we can to stop your order from shipping, however we cannot guarantee this. If your order has already shipped, and you choose to continue to cancel your order, you will be solely responsible for all shipping charges to return the item(s) to our location.
Do you have Product Warranties
No warranties are made by Dvine Dailyz LLC whether expressed or implied. Dvine Dailyz LLC does not provide any warranty of the items whatsoever, whether express, implied, or statutory, including, but not limited to, any warranty of merchantability or fitness for a particular purpose or any warranty that the contents of the item will be error-free. Products are represented accurately on our website, therefore are sold as-is seen.
Personal Information We Collect We collect the following Personal Information that you submit to us voluntarily:
If you fill out any of the contact forms in the “Contact” subsection of the Site, we collect your name, company, country, e-mail address and any other information you choose to provide; When you contact us by e-mail or telephone, using any of the e-mail addresses or telephone numbers provided on the Site, we collect any Personal Information you may provide to us voluntarily in connection with this communication.
Information Collected Via Technology
As you visit the Site, certain information may also be collected passively, including your Internet protocol (IP) address the time of your visit. Dvine Dailyz LLC may also store a small text file called a “Cookie” on your computer that may contain information such as the Internet browser that you are using to access the Site, or the country of language settings of your Internet browser. Dvine Dailyz LLC may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them).
Use Of Information We Collect
In general, information (including Personal Information) you submit to us, or to third parties that support us in collecting information, is used by us to respond to requests that you make, to improve our Site and to better tailor the features, performance and support of the Site. We may create Anonymous Information records from Personal Information by excluding information (such as your name) that makes the information personally identifiable to you. We may also create Anonymous Information on how you use the Site. We may use this Anonymous Information for internal purposes, such as analyzing usage patterns so that we may enhance the Site, and we also reserve the right to use and disclose any Anonymous Information at our discretion.
Disclosure of Personal Information
Links to Other Web Sites
Privacy of Minors
We do not intentionally collect or maintain information from persons under the age of 18.
Security and Confidentiality
Dvine Dailyz LLC has put in place commercially reasonable and appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, no company, including Dvine Dailyz LLC, can fully eliminate security risks associated with Personal Information.
Ownership of Site Content - Copyrights, Trademarks and Restrictions on Use
This site and all of the content made available on it, including all merchandise, designs, illustrations, photographs, graphics, articles, text, video and audio, all other copyrightable material, all trademarks, trade names, service marks, logos and domain names, and all other forms of intellectual property (“Content”), are owned by Dvine Dailyz LLC or third parties, and are protected from unauthorized use, copying and dissemination by copyright, trademark, publicity and other laws and international treaties. Dvine Dailyz LLC grants to you a non-exclusive, limited purpose license to access and view this site, and to print selected pages that appear on this site for your own personal reference and non-commercial use, but not to otherwise use the Content in any manner not expressly authorized in these Terms and Conditions. Nothing contained in these Terms and Conditions may be interpreted to grant to you any other license or right to access or use any of the Content without the prior written consent of Dvine Dailyz LLC or any third party owner of the Content. UNAUTHORIZED USE, COPYING, REPRODUCTION, MODIFICATION, REPUBLISHING, UPLOADING, DOWNLOADING, POSTING, TRANSMITTING, DISTRIBUTING OR DUPLICATING, OR ANY OTHER MISUSE, OF ANY OF THE CONTENT IS STRICTLY PROHIBITED. As a user of this site, you agree not to use the Content for any unlawful purpose, and not to violate Dvine Dailyz LLC rights, or any third party owner’s rights, in and to the Content.
Establishment and Use of Your Account
Upon completing the registration process and establishing an account with us, you will be responsible for maintaining the confidentiality of your account and your account password, as well as for restricting access to your computer. You agree to accept responsibility for all activity conducted through your account and with your password.
Your Representations and Warranties
By using this site, establishing your account and placing orders for merchandise featured on this site, you are representing and warranting that you are over 18 years of age, that all information that you provide to us is true, accurate and complete, and that you have the authority to provide that information and to place those orders.
Shipping Policies and Procedures
Please review our Shipping Information before placing orders for merchandise made available on this site. We will not be liable for any loss, damage, cost or expense related to delays in shipment or delivery of merchandise. The risk of loss of, and title to, all merchandise purchased on this site will pass to you upon our delivery of that merchandise to the carrier selected to deliver it.
Sales Tax Charges
Dvine Dailyz LLC will collect sales tax on all purchases of merchandise to be shipped to locations within New York State. Users are responsible for all sales taxes and other taxes, if any, applicable to merchandise shipped to locations outside New York State. The rate of sales tax applicable to all merchandise shipped to locations within New York State will be the rate applicable in Brooklyn, New York at the time of purchase. .
Return Policies and Procedures
Please review our Return Policy under the FAQ section before placing orders for merchandise made available on this site.
Links to Other Sites
We may provide links on this site to sites operated by other parties for your convenience. Because we have no control over these sites, we cannot take responsibility for their operation or for the content or merchandise featured on or made available through them. You should carefully review the terms and conditions of use and privacy policies associated with these sites before making any use of them, particularly because these sites may make use of your personally identifiable information in ways inconsistent with these Terms and Conditions.
You agree to indemnify and hold harmless Dvine Dailyz LLC, and its directors, officers, employees, contractors and suppliers (“Indemnified Parties”), from and against any and all claims, demands, actions, proceedings and damages, including without limitation reasonable attorneys’ fees and costs, that may be incurred by any of the Indemnified Parties and that arises from or relates to your use of this site.
Governing Law and Disputes
These Terms and Conditions will be governed by and construed in accordance with the laws of the State of New York, without regard to its principles of conflicts of laws. Any dispute arising between us shall be brought before any court located within the State, City and County of New York having jurisdiction over such a dispute. By using this site you irrevocably submit to the jurisdiction of the above-mentioned New York courts for purposes of resolving any such dispute, and waive any claim or defense of inconvenient forum or lack of personal jurisdiction.
Information Collection and Use
Dvine Dailyz LLC is the sole owner of all information collected on this site. The information that you supply to us enables us to personalize your experience on this site, to better service your requests, to facilitate our communications with you, and to improve our overall customer service capabilities. The information that we collect from you is used entirely and only by us, except in cases where we use third parties to perform certain functions for us, such as credit card processing, order fulfillment, package delivery or data analysis. In these cases, we provide such third parties with access only to the information that is necessary for them to perform the specific tasks for which they are responsible, and they are not authorized to retain, share, store or that information for any other purpose. We will not share your information with, or sell or rent your information to, any other party for any reason. In the event that we contemplate using your information for any purpose other than those outlined above, we will notify you and provide you with an opportunity to choose not to share your information in the manner contemplated.
Use of Log Files
We may use IP addresses to analyze trends, administer this site, track movement and to gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We have incorporated into this site certain features designed to safeguard information that we obtain from you. For example, when you are asked to enter certain sensitive information (such as a credit card number), that information is protected with current up-to-date encryption software.
While we use measures like encryption to protect sensitive information, we also take measures to protect your sensitive information offline. Customer databases may be linked but access to such databases is limited to those employees that require access in order to perform specific functions such as billing, order processing, shipping and customer service, and such access is password protected. If you have questions about the security features of this site, you may send an e-mail to email@example.com.
Changes to Site and Terms and Conditions
We reserve the right to change or modify all or any portion of this site, including any and all Content, merchandise or services featured on this site, at any time in our sole discretion. Sales prices for merchandise and services are subject to change without notice, and if merchandise or services are listed at an incorrect sales price, we reserve the right to refuse, cancel or limit any orders placed for such merchandise or services at the incorrect price.
We also reserve the right to change or modify all or any portion of these Terms and Conditions at any time in our sole discretion. At times such changes may be necessary to address the addition or discontinuance of merchandise or services offered on this site, technological changes made to this site, changes made to our business procedures or practices, or other factors. More importantly, we will not be obligated to notify you of these changes as and when they are made. Accordingly, it is important that you review these Terms and Conditions regularly. If you disagree with any change that we may make to these Terms and Conditions, your sole recourse is to discontinue your use of this site.